At TSOFT LLC (“TSOFT”, “we”, “us”, or “our”), we strive to provide high-quality services and customer satisfaction. This Refund and Returns Policy (“Policy”) outlines the conditions under which you may request a refund or return when using our website located at https://numranker.com/ (the “Website”) and the services provided through the Website (collectively, the “Services”). By using the Services, you agree to the terms of this Policy.
- Virtual Phone Numbers
a) Refund Eligibility: You may be eligible for a full refund if you have purchased a virtual phone number that is more than one day old and it does not support the intended service. However, if the virtual phone number is more than one day old and messages have been received, we will not issue a refund.
b) Support and Replacement: In cases where a virtual phone number is more than one day old and messages have been received, we will provide support to resolve any issues and may consider replacing the number at our discretion.
c) Renewals: Virtual phone numbers are valid for 38 days. If you wish to renew your virtual phone number, you must contact us before the 28th day after your initial purchase.
- SEO Services and Other Services
a) Refund Eligibility: Due to the nature of SEO services and other customized services, we generally do not offer refunds. However, if you are not satisfied with the results, please contact us within 30 days of the completion of the service, and we will work with you to resolve any issues or concerns.
b) Cancellation: If you wish to cancel an ongoing SEO service or other customized service, you may do so by contacting us. Any fees paid in advance for the canceled services may be eligible for a partial refund, determined on a case-by-case basis.
- Return and Refund Process
a) To request a refund or return, please contact us at [email address] with your order number, the service for which you are requesting a refund or return, and a detailed explanation of the reason for your request.
b) We will review your request and, if eligible, process the refund or return within 14 business days. Refunds will be issued using the same payment method used for the initial purchase.
- Changes to the Refund and Returns Policy
We reserve the right to modify this Policy at any time. Any changes to this Policy will be posted on the Website, and your continued use of the Services after any changes have been posted constitutes your acceptance of those changes.
- Contact Information
If you have any questions or concerns about this Policy, please contact us at:
Email: [email protected]