At TSOFT LLC (“TSOFT”, “we”, “us”, or “our”), we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy (“Policy”) explains the conditions under which refunds may be granted for purchases made on our website, numranker.com (“Website”), and through the services provided (“Services”). By using our Services, you agree to the terms outlined in this Policy.
1. Virtual Phone Numbers
a) Refund Eligibility: Virtual phone numbers are a paid service with associated costs, and refunds are generally not offered once a number is purchased. However, you may be eligible for a refund if the purchased virtual phone number is less than 24 hours old and does not support the intended service. Please note, refunds are not available if the virtual phone number has received any messages after purchase, as this confirms the number has been active.
b) Support and Replacement: If a virtual phone number is more than one day old and has received messages, we will not issue a refund. However, our support team will work with you to resolve any issues, and we may consider replacing the number at our discretion, based on the circumstances.
c) Renewals: Virtual phone numbers are valid for 38 days. To ensure uninterrupted service, you must contact us by the 28th day of your purchase if you wish to renew the number.
2. SEO Services and Other Customized Services
a) Refund Eligibility: Due to the personalized nature of SEO and other customized services, refunds are generally not provided. If you are dissatisfied with the service, please contact us within 30 days of the service’s completion, and we will work with you to resolve any concerns.
b) Cancellation: You may cancel an ongoing SEO or customized service by contacting us. Any prepaid fees may be eligible for a partial refund, determined on a case-by-case basis.
3. Return and Refund Process
a) To request a refund, please email us at [email protected] with your order number, the service for which you are requesting a refund, and a detailed explanation of your request.
b) We will review your request and notify you if you are eligible for a refund within 14 business days. Refunds will be processed via the original payment method used.
4. Changes to the Refund Policy
We reserve the right to modify this Policy at any time. Any changes will be posted on the Website, and your continued use of the Services after changes are made signifies your acceptance of the updated Policy.
5. Contact Information
If you have any questions regarding this Policy, please contact us at:
Email: [email protected]