At TSOFT LLC (“TSOFT”, “we”, “us”, or “our”), we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy (“Policy”) explains the conditions under which refunds may be granted for purchases made on our website, numranker.com (“Website”), and through the services provided (“Services”). By using our Services, you agree to the terms outlined in this Policy.
IMPORTANT:
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All payments are final. NO REFUNDS will be issued once a payment is made.
By purchasing our services, you agree to this no-refund policy.
1. Virtual Phone Numbers
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a) Refund Eligibility:
– Virtual phone numbers are paid services and are non-refundable after purchase.
– However, if the number is LESS THAN 24 HOURS OLD and does NOT support the intended service,
you may request a refund.
– If the number has received any messages after purchase, it is considered used and is NOT eligible for a refund.
b) Support and Replacement:
– If a number is older than 24 hours and has received messages, no refund will be given.
– Our support team may consider replacing the number at our discretion, depending on the situation.
c) Renewals:
– Virtual phone numbers are valid for 30 days.
– To renew your number, please contact us BEFORE the 28th day of your purchase.
2. SEO Services & Other Customized Services
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a) Refund Eligibility:
– Due to their personalized nature, SEO and custom services are generally NON-REFUNDABLE.
– If you’re not satisfied, contact us WITHIN 30 DAYS of service completion. We’ll try to resolve your concerns.
b) Cancellation:
– You may cancel ongoing SEO/customized services by contacting us.
– Any prepaid fees may be partially refunded depending on the work already completed.
3. Return and Refund Process
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a) To request a refund, email us at: [email protected]
Include:
– Your Order Number
– The service name
– Detailed reason for your refund request
b) We will review and respond within 14 business days.
Approved refunds will be issued to the original payment method.
4. Policy Updates
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– We reserve the right to change this policy at any time.
– Updated policies will be posted on our Website.
– Continued use of our Services means you accept the new changes.
5. Contact Information
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If you have questions about this Policy, reach us at:
Email: [email protected]
6. Virtual Numbers Provided by Us
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a) Country Coverage:
– We provide virtual phone numbers from multiple countries including:
– United States 🇺🇸
– United Kingdom 🇬🇧
– Canada 🇨🇦
– France 🇫🇷
– Sweden 🇸🇪
– Germany 🇩🇪
– Russia 🇷🇺
– India 🇮🇳
– Philippines 🇵🇭
– And many more…
b) Usage:
– Our numbers are primarily for SMS verification purposes on platforms like:
– Google, WhatsApp, Telegram, Facebook, Instagram, TikTok, Amazon, and more.
c) Number Types:
– One-time use (disposable): For single SMS receptions.
– Subscription numbers: Valid for 30 days, renewable on request.
– Two-way numbers: Available in select regions, support both sending and receiving SMS.
d) Limitations:
– Some platforms may block virtual numbers. We are not responsible for such platform-side restrictions.
– Please check compatibility before purchase.